Privacy Policy
We are ‘Core LDN Ltd’, a limited company registered in England and Wales.
We know that your data matters to you. That’s why we take your privacy seriously. But we need some data to provide you with the best experience. This document sets out what data we collect, how we use it, and what rights you have in relation to your data.
The GDPR has 7 core principles that apply to us as a controller of your data. All data should be:
Processed lawfully, fairly and transparently
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Collected for specific and legitimate purposes
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Adequate and relevant to the purpose of collection
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Accurate and up to date
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Kept in a form which permits personal identification for no longer than necessary
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Processed in a manner that ensures security
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Processed accountably by us, meaning that we are able to demonstrate compliance with the GDPR
WHY DO WE COLLECT DATA
We are passionate about work. And we hope to make you too. But to do this, and provide you with this service, we need to collect some personal data. Our reason for collecting your data is called the ‘lawful basis’, and it varies depending on the individual piece of data.
For most data we collect, we rely on the lawful basis of fulfilling our contract with you. We need data to fulfil this contract; to provide you with the best possible service and results. We don’t require your consent to process this data.
There are other pieces of data that we collect which are not necessary to fulfil our contractual obligations to you. Collection of these pieces of data rely on your consent, which can be withdrawn at any time. See the section on ‘Your rights’ for more information on this.
WHAT INFORMATION DO WE COLLECT?
We collect the following information to allow us to fulfil our contract with you to provide strength and conditioning training:
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Your name
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Contact information (email address, phone number)
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Business information (company, job title, seniority, department and team)
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Your contact with us (depending on the nature of your contact)
We will ask for consent before collecting the following:
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Direct marketing
WHAT DO WE DO WITH YOUR DATA?
We use your data to:
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Process and perform any work or contract with us
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Keep you informed on operational matters related to your engagement with us
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Bill you for our services
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To provide you with relevant data about our performance
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Respond to questions you may have about our services
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Analyse our business and how we provide a service to you and how we can improve our offering
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To contact you with promotional offers, if you have consented to this
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To prevent and detect fraud or any other crime
HOW LONG DO WE HOLD YOUR DATA FOR?
We hold your data for no longer than is necessary. However, some data will be retained for 6 years to fulfil our accounting and audit requirements, as well as to defend ourselves against any claim that may be brought. Including any contact you have with us, if it could affect our legal or financial obligations
WHO DO WE SHARE YOUR DATA WITH?
We only share your data with third parties when necessary to fulfil our contract with you, our legal requirements or where you give your consent. We always ensure that there is an appropriate data sharing agreement in place. We may share your data with the following organisations:
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We may share information with our banks, other financial institutions or any regulatory agency or HMRC to comply with financial, money laundering or other legal obligations.
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We store our data with Google. We use Google Drive to store some data and host files for collaboration within our organisation.
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Wix, our website host when you visit our website.
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We may share your information with our insurers if we need to make a claim.
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If we used an external freelancer to provide services, we may need to share data relating to your account, to ensure high quality delivery
YOUR RIGHTS
You have the right to see the data we hold about you. To do this, you can make a ‘Subject Access Request’. There is no specific form that this must take. However, it would be really helpful to us if you could email max@strengthand.com with the subject line ‘Subject Access Request’ and the main body of the email providing what (or all) data you would like us to provide to you. Remember to include your name and contact details so that we can identify and respond to you.
You have the right to make sure your data is accurate. You have the right to tell us if the data we hold about you is inaccurate and we will rectify it as soon as reasonably possible. We will always take all reasonable steps to ensure that the data we hold is accurate. As a matter of good practise, we will keep a record of your request.
You have the right to restrict processing of your personal data in some circumstances. This applies when you contest the accuracy of your data, when we no longer need it but you require it to bring legal action or if the data has been unlawfully processed.
For data which has been collected under the basis of the fulfilment of our contract with you, you have the right to portability. This means that we will provide you with your data in a form that is: structured, machine readable and commonly used. We can also transfer data to another controller if you request.
For any data we used for direct marketing purposes, you have the right to object to us processing it. You can always withdraw your consent to direct marketing. You also have the right to object to data being processed for NHS Track and Trace.
If you have a complaint about the way we handle your data, please get in touch with us. You also have the right to complain to the Information Commissioner, they are the supervisory authority for data in the UK. Their website is: www.ico.org.uk
SECURITY
Your personal data will be secured with appropriate measures. It will be seen by employees, directors and office holders of Core LDN on a strictly need to know basis.
COOKIES AND WEBSITE ANALYTICS
This website collects personal data to power our site analytics, including:
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Information about your browser, network, and device
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Web pages you visited prior to coming to this website
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Your IP address
This information may also include details about your use of this website, including:
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Clicks
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Internal links
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Pages visited
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Scrolling
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Searches
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Timestamps
We share this information with Wix, our website analytics provider, to learn about site traffic and activity.
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this site, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.
If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.
This information may include your:
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Business address(es)
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Email address
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Name
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Phone number
We share this information with Wix, our website hosting provider, so they can provide website services to us.